@keyframes spin{from{transform:rotate(0deg)}to{transform:rotate(360deg)}}@keyframes ping{0%{transform:scale(1);opacity:1}75%,100%{transform:scale(2);opacity:0}}@keyframes slideIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,100%{opacity:1}50%{opacity:.5}}@keyframes typing{0%,60%,100%{transform:translateY(0);opacity:.7}30%{transform:translateY(-10px);opacity:1}}@keyframes fadeIn{from{opacity:0}to{opacity:1}}*{margin:0;padding:0;box-sizing:border-box}body{display:flex;justify-content:center;align-items:center;height:100vh}.hidden{display:none !important}.unread-badge{position:absolute;top:-5px;right:-5px;min-width:22px;height:22px;background-color:#dc3545;color:#fff;border-radius:11px;font-size:12px;font-weight:600;display:flex;align-items:center;justify-content:center;padding:0 6px;border:2px solid #fff;animation:ping 1s cubic-bezier(0, 0, 0.2, 1) infinite}dialog{max-width:100% !important;max-height:100% !important}.chat-window{width:400px;height:600px;border-radius:8px;display:flex;flex-direction:column;position:relative;overflow:hidden;font-family:"Segoe UI",Tahoma,Geneva,Verdana,sans-serif;background-color:rgba(0,0,0,0);box-shadow:0 4px 12px rgba(0,0,0,.1)}.chat-window .scroll-to-bottom-btn{position:absolute;bottom:80px;left:50%;transform:translateX(-50%);background-color:rgba(0,41,129,.9);color:#fff;border:none;border-radius:20px;padding:8px 16px;font-size:13px;font-weight:500;cursor:pointer;box-shadow:0 4px 12px rgba(0,0,0,.15);z-index:10;opacity:0;visibility:hidden;transition:opacity .3s,visibility .3s,transform .3s;transform:translateX(-50%) translateY(10px)}.chat-window .scroll-to-bottom-btn.visible{opacity:1;visibility:visible;transform:translateX(-50%) translateY(0)}.chat-window .chat-header{padding:20px;background:linear-gradient(135deg, #002981 0%, #0148b9 100%);color:#fff;border-radius:16px 16px 0 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.guest-info-dialog{margin:auto;border:none;animation:fadeIn .25s cubic-bezier(0.4, 0, 0.2, 1);background:rgba(0,0,0,0);z-index:10}.chat-window .guest-info-dialog::backdrop{background:rgba(0,41,129,.14);backdrop-filter:blur(2.5px);pointer-events:none;transition:background .2s}.chat-window .guest-info-dialog .guest-form{background:#fff;border-radius:16px;box-shadow:0 8px 32px rgba(0,0,0,.14);padding:32px 24px;min-width:320px;max-width:32vw;width:100%;max-height:250px;height:100%;display:flex;flex-direction:column;gap:8px;margin:auto;pointer-events:all}.chat-window .guest-info-dialog .guest-form .form-row{display:flex;flex-direction:column;margin-bottom:12px}.chat-window .guest-info-dialog .guest-form .form-row input{font-family:"Montserrat","Ubuntu","Lucida Grande",Helvetica,Arial,sans-serif;font-size:15px;color:#212529;background:#f8f9fa;padding:12px 20px;border:1px solid #dee2e6;border-radius:8px;outline:none;transition:border-color .2s}.chat-window .guest-info-dialog .guest-form .form-row input:focus{border-color:#002981;background:#eef5ff}.chat-window .guest-info-dialog .guest-form input[type=submit],.chat-window .guest-info-dialog .guest-form button.guest-submit-btn{background:linear-gradient(135deg, #002981 0%, #0148b9 100%);color:#fff;border:none;border-radius:12px;font-size:16px;font-weight:600;padding:12.8px 0;box-shadow:0 2px 8px rgba(0,41,129,.13);cursor:pointer;transition:background .2s,transform .15s}.chat-window .guest-info-dialog .guest-form input[type=submit]:hover,.chat-window .guest-info-dialog .guest-form button.guest-submit-btn:hover{background:#0148b9;transform:scale(1.03)}.chat-window .guest-info-dialog .guest-form input[type=submit]:active,.chat-window .guest-info-dialog .guest-form button.guest-submit-btn:active{transform:scale(0.98)}.chat-window .welcome-section{padding:16px 24px;background:linear-gradient(to bottom, rgba(0, 41, 129, 0.05) 0%, transparent 100%);border-bottom:1px solid #dee2e6}.chat-window .welcome-section h3{font-family:"Poppins","Segoe UI",Tahoma,Geneva,Verdana,sans-serif;font-size:18px;color:#212529;margin-bottom:8px}.chat-window .welcome-section p{font-size:14px;color:#343a40;line-height:1.5;margin-bottom:16px}.chat-window .welcome-section .quick-questions{display:flex;flex-direction:column;gap:8px}.chat-window .welcome-section .quick-questions button{padding:12px;background-color:#fff;border:1px solid #dee2e6;border-radius:8px;text-align:left;cursor:pointer;transition:all .2s cubic-bezier(0, 0, 0.2, 1);font-size:14px;color:#212529}.chat-window .welcome-section .quick-questions button:hover{border-color:#002981;background-color:rgba(0,41,129,.05);transform:translateX(4px)}.chat-window .messages-area{flex:1;overflow-y:auto;padding:20px;background-color:#f8f9fb;display:flex;flex-direction:column;gap:16px}.chat-window .messages-area.has-messages~.welcome-section{display:none}.chat-window .messages-area .message-item{display:flex;gap:8px;animation:slideIn .3s cubic-bezier(0, 0, 0.2, 1)}.chat-window .messages-area .message-item.customer{flex-direction:row-reverse}.chat-window .messages-area .message-item.customer .message-bubble{background:linear-gradient(135deg, #002981 0%, #0148b9 100%);color:#fff;border-radius:16px 16px 4px 16px}.chat-window .messages-area .message-item.customer .message-time{text-align:right}.chat-window .messages-area .message-item.staff .message-bubble{background-color:#fff;color:#212529;border-radius:16px 16px 16px 4px;box-shadow:0 1px 3px rgba(0,0,0,.08)}.chat-window .messages-area .message-item .avatar{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:14px;font-weight:600;flex-shrink:0;align-self:flex-end;box-shadow:0 1px 3px rgba(0,0,0,.1)}.chat-window .messages-area .message-item .avatar img{width:100%;height:100%;object-fit:cover;object-position:center;display:block;border-radius:50%;padding:3px}.chat-window .messages-area .message-item .message-content{max-width:75%;display:flex;flex-direction:column;gap:4px}.chat-window .messages-area .message-item .message-content .message-bubble{padding:12px 16px;font-size:14px;line-height:1.5;word-wrap:break-word}.chat-window .messages-area .message-item .message-content .message-time{font-size:11px;color:#343a40;padding:0 8px}.chat-window .messages-area .typing-indicator{display:flex;align-items:center;gap:8px}.chat-window .messages-area .typing-indicator .avatar{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:14px;flex-shrink:0;align-self:flex-end;box-shadow:0 1px 3px rgba(0,0,0,.1)}.chat-window .messages-area .typing-indicator .avatar img{width:100%;height:100%;object-fit:cover;object-position:center;display:block;border-radius:50%;padding:3px}.chat-window .messages-area .typing-indicator .dots{display:flex;gap:4px;padding:12px;background-color:#fff;border-radius:16px;box-shadow:0 1px 3px 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.warning-message{background-color:rgba(220,53,69,.12);border:1px solid rgba(220,53,69,.4);color:#dc3545;border-radius:8px;font-size:13px;padding:8px;margin-bottom:12px;display:flex;align-items:center;gap:8px;line-height:1.4}.chat-window .input-area .input-wrapper{display:flex;gap:8px;align-items:center}.chat-window .input-area .input-wrapper .attachment-btn{width:40px;height:40px;border:none;background-color:rgba(0,41,129,.1);color:#002981;border-radius:50%;cursor:pointer;transition:all .2s cubic-bezier(0, 0, 0.2, 1);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:18px}.chat-window .input-area .input-wrapper .attachment-btn:hover{background-color:#002981;color:#fff;transform:scale(1.05)}.chat-window .input-area .input-wrapper .input-container{flex:1;position:relative}.chat-window .input-area .input-wrapper .input-container textarea{width:100%;padding:12px;padding-right:40px;border:1px solid #dee2e6;border-radius:12px;font-family:"Montserrat","Ubuntu","Lucida Grande",Helvetica,Arial,sans-serif;font-size:14px;line-height:1.5;resize:none;min-height:40px;max-height:100px;transition:all .3s cubic-bezier(0, 0, 0.2, 1)}.chat-window .input-area .input-wrapper .input-container textarea:focus{outline:none;border-color:#002981;box-shadow:0 0 0 3px rgba(0,41,129,.1)}.chat-window .input-area .input-wrapper .input-container textarea::placeholder{color:#343a40}.chat-window .input-area .input-wrapper .input-container .emoji-btn{position:absolute;right:8px;bottom:8px;width:28px;height:28px;border:none;background-color:rgba(0,0,0,0);color:#343a40;cursor:pointer;border-radius:50%;transition:all .2s cubic-bezier(0, 0, 0.2, 1);font-size:18px;display:flex;align-items:center;justify-content:center}.chat-window .input-area .input-wrapper .input-container .emoji-btn:hover{background-color:rgba(52,58,64,.1)}.chat-window .input-area .input-wrapper .send-btn{width:40px;height:40px;border:none;background:linear-gradient(135deg, #002981 0%, #0148b9 100%);color:#fff;border-radius:50%;cursor:pointer;transition:all .2s cubic-bezier(0, 0, 0.2, 1);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:18px}.chat-window .input-area .input-wrapper .send-btn:hover{transform:scale(1.05);box-shadow:0 4px 12px rgba(0,41,129,.3)}.chat-window .input-area .input-wrapper .send-btn:active{transform:scale(0.95)}.chat-window .input-area .input-wrapper .send-btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.chat-window .input-area .powered-by{text-align:center;margin-top:8px;font-size:11px;color:#343a40}.chat-window .input-area .powered-by a{color:#002981;text-decoration:none}.chat-window .input-area .powered-by a:hover{text-decoration:underline}@media screen and (max-width: 576px){.chat-window{width:100vw;height:calc(100vh - 100px);inset:0}}@media(max-width: 480px){.chat-window{height:100vh}}.call-container{position:fixed;top:0;left:0;width:100%;height:100vh;background-color:#212529;z-index:10000;display:none}.call-container.active{display:flex;flex-direction:column;justify-content:center;align-items:center}.call-container .remote-video{position:absolute;top:0;left:0;width:100%;height:100%;object-fit:cover;background-color:#000;z-index:1}.call-container .local-video{position:absolute;top:24px;right:24px;width:160px;height:120px;border-radius:8px;object-fit:cover;background-color:rgba(52,58,64,.8);border:3px solid #fff;box-shadow:0 8px 24px rgba(0,0,0,.4);z-index:2;transition:all .3s cubic-bezier(0, 0, 0.2, 1)}.call-container .local-video:hover{transform:scale(1.08);border-color:#0148b9;box-shadow:0 12px 32px rgba(0,0,0,.5)}.call-container .call-actions{position:absolute;bottom:48px;left:50%;transform:translateX(-50%);display:flex;gap:16px;z-index:3;padding:20px;background:linear-gradient(135deg, rgba(0, 0, 0, 0.6), rgba(0, 0, 0, 0.4));backdrop-filter:blur(20px);border-radius:32px;box-shadow:0 8px 32px rgba(0,0,0,.3);animation:slideIn .4s cubic-bezier(0, 0, 0.2, 1)}.call-container .call-actions button{padding:16px 32px;border:none;border-radius:24px;font-family:"Montserrat","Ubuntu","Lucida Grande",Helvetica,Arial,sans-serif;font-size:15px;font-weight:600;cursor:pointer;transition:all .2s cubic-bezier(0, 0, 0.2, 1);display:flex;align-items:center;justify-content:center;gap:8px;min-width:140px}.call-container .call-actions button:active{transform:scale(0.96)}.call-container .call-actions .hangup-btn{background:linear-gradient(135deg, #dc3545 0%, rgb(197.9088607595, 34.2911392405, 49.9670886076) 100%);color:#fff;box-shadow:0 4px 16px rgba(220,53,69,.4);position:relative;overflow:hidden}.call-container .call-actions .hangup-btn::before{content:"📞";font-size:20px;filter:grayscale(100%) brightness(2)}.call-container .call-actions .hangup-btn:hover{background:linear-gradient(135deg, rgb(210.9493670886, 36.5506329114, 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infinite}.incoming-call-modal{position:fixed;top:0;left:0;width:100%;height:100vh;background-color:rgba(0,0,0,.85);backdrop-filter:blur(10px);z-index:9999;display:none;justify-content:center;align-items:center;animation:fadeIn .3s cubic-bezier(0, 0, 0.2, 1)}.incoming-call-modal.active{display:flex}.incoming-call-modal .incoming-call-content{background:linear-gradient(135deg, rgb(0, 49.1046511628, 154.5) 0%, #0148b9 100%);padding:40px;border-radius:16px;text-align:center;box-shadow:0 20px 60px rgba(0,0,0,.5);animation:slideIn .4s cubic-bezier(0, 0, 0.2, 1);min-width:320px;position:relative;overflow:hidden}.incoming-call-modal .incoming-call-content::before{content:"";position:absolute;top:-50%;left:-50%;width:200%;height:200%;background:radial-gradient(circle, rgba(255, 255, 255, 0.1) 0%, transparent 70%);animation:spin 10s linear infinite}.incoming-call-modal .incoming-call-content::after{content:"📞";display:block;font-size:64px;margin-bottom:16px;animation:swing 2s ease-in-out infinite;filter:drop-shadow(0 4px 8px rgba(0, 0, 0, 0.3))}.incoming-call-modal .incoming-call-content p{color:#fff;font-family:"Poppins","Segoe UI",Tahoma,Geneva,Verdana,sans-serif;font-size:22px;font-weight:600;margin-bottom:32px;text-shadow:0 2px 4px rgba(0,0,0,.2);position:relative;z-index:1}.incoming-call-modal .incoming-call-content .incoming-call-actions{display:flex;gap:16px;justify-content:center;position:relative;z-index:1}.incoming-call-modal .incoming-call-content .incoming-call-actions button{padding:16px 32px;border:none;border-radius:24px;font-family:"Montserrat","Ubuntu","Lucida Grande",Helvetica,Arial,sans-serif;font-size:16px;font-weight:600;cursor:pointer;transition:all .2s cubic-bezier(0, 0, 0.2, 1);min-width:130px;position:relative;overflow:hidden}.incoming-call-modal .incoming-call-content .incoming-call-actions button::before{content:"";position:absolute;inset:0;background:linear-gradient(45deg, transparent, rgba(255, 255, 255, 0.2), transparent);transform:translateX(-100%);transition:transform .6s}.incoming-call-modal .incoming-call-content .incoming-call-actions button:hover::before{transform:translateX(100%)}.incoming-call-modal .incoming-call-content .incoming-call-actions button:active{transform:scale(0.96)}.incoming-call-modal .incoming-call-content .incoming-call-actions .accept-btn{background:linear-gradient(135deg, #28a745 0%, rgb(47.884057971, 199.915942029, 82.6) 100%);color:#fff;box-shadow:0 6px 20px rgba(40,167,69,.4)}.incoming-call-modal .incoming-call-content .incoming-call-actions .accept-btn:hover{background:linear-gradient(135deg, rgb(44.9275362319, 187.5724637681, 77.5) 0%, #28a745 100%);box-shadow:0 8px 24px rgba(40,167,69,.6);transform:translateY(-2px)}.incoming-call-modal .incoming-call-content .incoming-call-actions .accept-btn::after{content:"✓";margin-left:8px;font-size:18px}.incoming-call-modal .incoming-call-content .incoming-call-actions .reject-btn{background:linear-gradient(135deg, 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16px}.incoming-call-modal{padding:16px}.incoming-call-modal .incoming-call-content{padding:32px;min-width:auto;width:calc(100% - 32px)}.incoming-call-modal .incoming-call-content::after{font-size:56px}.incoming-call-modal .incoming-call-content p{font-size:20px;margin-bottom:24px}.incoming-call-modal .incoming-call-content .incoming-call-actions{flex-direction:column;gap:12px}.incoming-call-modal .incoming-call-content .incoming-call-actions button{width:100%;min-width:auto}}